Once a company encourages the upgrading of workers' skills, there arises multi-skilled employee, hence a flexible workforce that provides the employer with the capacity to schedule move workers to suit best the needs of the firm (Morris 15 Walter...
Have clear written policies for the client, this will help if the clients expectations are unrealistic, clients need a sense of being heard and understood, express empathy and respond in a polite and professional manner, it is very important to ask...
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